Privacy Policy
1. Introduction
This privacy policy applies all usage of personal data by Wirelessworkforces AB ("WirelessWorkforces", "we", "us")
It is important to us that you always feel safe and informed about how we process your personal data. In this privacy policy, you get more information about what personal data we have about you, how and why we process it, how we ensure that your personal data is handled in accordance with applicable legislation and what rights you have. If you have questions about our processing of your personal data, you can contact us, or our data protection officer.
This policy is updated continuously to reflect the measures which WirelessWorkforces takes in relation to your personal data.
2. When do we process your personal data?
2.1 Overview
In this section, you will receive information about what personal data we process about you, for what purposes, our legal basis for the processing, how long we will process your personal data and who is/are the personal data controller for each purpose. We may process your personal data for several of the following purposes at the same time. The information is divided into the following parts:
1. WirelessWorkforces’s website, which includes the processing of personal data related to our processing of personal data collected using cookies.
2. When we are in contact with you, which includes information about our processing of personal data related to our customer support, our contacts with you on social media, virtual and digital consultations, our events and competitions and when reminding about orders that have not been completed.
3. When marketing our business, brands, products and services, which includes information about our processing of personal data related to marketing by telephone, e-mail, websites, social media and press releases as well as our use in marketing materials of photos and videos from events. In this section you will also find information about our profiling for marketing purposes.
4. Email analytics. We use technologies such as tracking pixels or click-through links when we send you emails. The purpose of using tracking pixels is to analyse whether emails have been delivered and opened and, if so, how many. The purpose of using click-through links is to analyse which links in our emails people click on, to understand what interest there is in certain content. We use the results to make our emails more relevant or to prevent them from being sent. If you disable the display of images in your email client, we cannot measure how many of our emails are opened using tracking pixels and the email will not be displayed in its entirety. However, if you click on text or graphic links in the email, we can still see if the email has been opened. To avoid such data being collected and tracked, do not click on text or graphic links in the emails.
5. When you apply for a position with WirelessWorkforces.
6. To comply with laws, legal obligations and voluntary commitments and in the event of claims, disputes, supervision etc. This part contains information about our processing of personal data relating to revocations, claims and complaints, requests from data subjects, complaints from data subjects, personal data incidents and supervision, disputes, accounting, financial reporting, transfer of data in mergers and acquisitions and sharing of personal data with authorities.
2.2 WirelessWorkforces’s website
Web analytics/cookies
When you visit our website, we collect certain information about you using cookies and other tracking technologies in order for our website to function, to improve the user experience of our website, to collect visitor statistics and to provide you with relevant marketing in various channels. For more information on how we manage cookies, see our Cookie Policy. Wirelessworkforces AB is the personal data controller for the processing of web analytics/cookies.
3. When you contact us via web form
Purpose
To provide customer support, including to communicate with you and respond to your questions and enquiries, manage the support case and to deliver the services and information you have requested by phone, email or on our website, such as via chat or via enquiries. about our products, offers and services.
Categories of personal data
Name, email address, phone number, zip code, call recordings with you (if applicable), chat or email correspondence with you (if applicable), request (if applicable), IP number (when contacting us on our chat), history about your customer support cases, history of our relationship and previous contacts with you, information about the customer support case and any other personal data relevant to the customer support case. Request regarding interest in Fleet collaboration: all of the above and professional role and company name.
Legal basis
Our legitimate interest in providing you with customer support (GDPR, Article 6.1 (f)). Contact us if you want to know more about how we balance your interests against ours.
Storage
Up to four (4) years after the customer relationship has ended, except: - Chats: up to three (3) months (when you contact us without logging in).
Personal data controller
Shared responsibility for personal data: Wirelessworkforces AB.
4. When you apply for a job
Advertised position
Purpose
To administer and review your job application for potential employment.
Categories of personal data
Name, e-mail address, telephone number, work experience, language, which position you are applying for, information about permission to work in the country where the position is located and other personal data contained in your job application.
Legal basis
To process your request before entering into a contract and fulfilling the contract (GDPR, Article 6.1 (b)).
Storage
Up to two (2) years after the position you applied for has been filled.
Personal data controller
Shared responsibility for personal data: Wirelessworkforces AB.
Spontaneous applications
Purpose
To administer and review your job application for potential employment.
Categories of personal data
Name, telephone number, work experience, which department and which countries you are interested in working in and other personal data contained in your job application.
Legal basis
To process your request before entering into a contract and fulfilling the contract (GDPR, Article 6.1 (b)).
Storage
Up to two (2) years after you submit your spontaneous application.
Personal data controller
Shared responsibility for personal data: Wirelessworkforces AB.
5. To comply with laws, legal obligations and voluntary commitments and in the event of claims, disputes, supervision, etc.
Recalls
Purpose
To administer recalls of our products (if applicable).
Categories of personal data
Name, address, phone number, email address, information about your product, selected language and information about the defect/problem.
Legal basis
Legal obligation (GDPR, Article 6.1 (c) and product safety legislation).
Storage
Up to four (4) years after the customer relationship has ended.
Personal data controller
Wirelessworkforces AB.
Claims and complaints
Purpose
To administer, investigate and respond to claims and complaints, such as warranty claims, complaints, including to compensate you, cancel your purchase or refund/replace you.
Categories of personal data
Name, address, telephone number, email address, information about your product/service and applicable guarantees, payment information, details relating to your bank account (including bank account number and proof of the original transaction made), receipts (if your request is for a goodwill refund ) information, photos, videos and audio recordings about and related to the claim and alleged defects/problems, actions taken due to the claim, language chosen.
Legal basis
Complaints: Legal obligation (GDPR, Article 6.1 (c) and Consumer Purchase Act (1990:932)). Warranty requirements: Fulfillment of the contract (GDPR, Article 6.1 (b)). Right of withdrawal from purchases within the EU: Our legal obligation to provide a right of withdrawal. (GDPR, Article 6.1 (c) and Law (2005:59) on distance contracts and contracts off business premises). Other complaints: Our legitimate interest in administering your complaint and compensating you for goodwill purposes (if applicable). (GDPR, Article 6.1 (f)). Contact us if you want to know more about how we balance your interests against ours.
Storage
Complaints, guarantees and revocation of purchases within the EU: Up to four (4) years after the end of the customer relationship. Other complaints: Up to ten (10) years after we processed your complaint.
Personal data controller
Shared responsibility for personal data: Wirelessworkforces AB.
Request to exercise data subject’s rights
Purpose
To administer and comply with your request to exercise any of your rights under the GDPR.
Categories of personal data
Name, email address, telephone number, information about your consents, your request and the information required to fulfill your request.
Legal basis
Legal obligation (GDPR, Article 6.1 (c) and Chapter III).
Storage
Up to two (2) years from the date your request has been fulfilled.
Personal data controller
Shared responsibility for personal data: Wirelessworkforces AB.
Personal data incidents, claims from data subjects and supervision
Purpose
To investigate personal data incidents, other claims by the data subject and provide requested information to supervisory authorities in case of supervision.
Categories of personal data
The categories of personal data concerning the data subjects that are necessary and requested under supervision.
Legal basis
Legal obligation (GDPR, Article 6.1 (c)).
Storage
For the duration of the incident, claim or subsequent monitoring and two (2) years thereafter.
Personal data controller
Wirelessworkforces AB.
Disputes
Purpose
To protect our interests in the event of a dispute.
Categories of personal data
The categories of personal data relating to the data subject that are necessary with regard to the dispute and the parties involved.
Legal basis
Special categories of personal data: (as defined in Article 9 of the GDPR): When necessary for the establishment, exercise or defense of legal claims (GDPR, Article 9.2 (f)). Other personal data: Our legitimate interest in protecting our interests in the event of a dispute (GDPR, Article 6.1 (f)). Contact us if you want to know more about how we balance your interests against ours.
Storage
As long as the dispute is ongoing and ten (10) years thereafter.
Personal data controller
Wirelessworkforces AB.
Accounting purposes
Purpose
For accounting purposes, such as processing payments, invoicing, storage of accounting materials, etc.
Categories of personal data
Transaction data, payment information (bank account, invoice information, etc.).
Legal basis
Legal obligation (GDPR, Article 6.1 (c) and the Accounting Act (1999:1078)).
Storage
Up to and including the tenth (10) year after the end of the last company financial year.
Personal data controller
Wirelessworkforces AB.
Business mergers and acquisitions
Purpose
Transfer of personal data in the event of business mergers or acquisitions (if applicable).
Categories of personal data
The categories of personal data relating to the data subject covered by the business concentration or acquisition.
Legal basis
Our legitimate interest in proceeding with a business concentration or acquisition and transferring relevant personal data for this purpose (GDPR, Article 6.1 (f)). Contact us if you want to know more about how we balance your interests against ours.
Storage
N/A
Personal data controller
The transferring company.
Sharing of personal data with authorities
Purpose
To share personal data with authorities, such as the police, when we have a legal obligation to do so.
Categories of personal data
The categories of personal data relating to the registered that are necessary and requested by the authority.
Legal basis
Legal obligation (GDPR, Article 6.1(c)).
Storage
N/A
Personal data controller
The company that transfers personal data.
6. Sharing of your personal data
6.1 How and to whom we share your personal data
In order to provide our products and services and to comply with laws and regulations, we must share your personal information with others, including other companies within WirelessWorkforces and third parties who assist us in various aspects of our business and help us deliver our products and services. The categories of recipients are listed below.
- IT providers, e.g. companies that manage the necessary operation, technical support and maintenance of our IT solutions,
- Subcontractors: postal and messaging services, banks and payment service providers, analytics service providers,
- Authorities, in some cases we may be required by law to disclose information to government or law enforcement agencies, e.g. the police, the privacy protection authority, tax authorities, general courts, enforcement authorities. This may be the case with a valid and legal request, such as lawsuits, court orders or other legal processes. We may also disclose information when this is necessary to protect your, our or others’ rights, property or safety.
- We comply with all applicable laws and regulations regarding the release of information to government agencies Before releasing any information, we carefully review each request to ensure that it is valid and legal, as well as what the consequences of releasing the data would be to those affected by the request. We strive to protect your privacy and your rights to the extent permitted by law.
- In the event of a government request for information, we will do what is reasonably expected of us to notify you, unless we are prohibited from doing so by law or as a result of a court order. Please contact us if you have any questions or concerns about our practice of releasing information to authorities.
- Business partners, e.g. finance and leasing companies, insurance companies, legal advisors, printers (marketing purposes), advertising agencies/companies, market research companies, and
- Social media platform providers.
6.2 Processing of your personal data outside the EU/EEA
We aim to process your personal data within the EU/EEA area. However, your personal data will be transferred outside the EU/EEA in certain situations, for example when we share your information with a business partner or subcontractor operating outside the EU/EEA.
We transfer personal data to the following countries outside the EU/EEA: USA and UK.
We always ensure that the same high level of protection applies to your personal data according to the GDPR, even when the data is transferred outside the EU/EEA. In the case of the UK, the European Commission has decided on an adequate level of protection (Article 45 of the GDPR), but in the case of transfers to the US, we have entered into
EU Standard Contractual Clauses with all relevant third parties (Article 46 of the GDPR) or are certified under EU-U.S. Data Privacy Framework, the UK Supplement to the EU-U.S. Data Privacy Framework and/or the Swiss-U.S. Data Privacy Framework with the US Department of Commerce. In addition, we take additional technical and organizational security measures where necessary, such as encryption and pseudonymization.
7. Your rights
Below you will find a list of your rights related to our processing of your personal data. If you wish to exercise any of your rights, please contact us. If you have any objections or complaints about how we process your personal data, please let us know and we will try to help. You always have the right to file a complaint with the supervisory authority where you live, work or where you believe a violation has occurred. In Sweden, it is the Swedish Authority for Privacy Protection.
7.1 Right to information and a copy of your personal data
You have the right to know whether we are processing personal data about you. If we do so, you also have the right to receive information about which personal data we process and why we do so. Furthermore, you have the right to receive a copy of all personal data we hold about you.
If you are interested in specific information, please indicate this in your request. For example, you can indicate if you are interested in a certain type of information, for example which specific contact details we have about you, or if you want information from a certain period.
7.2 Right to have incorrect or out-of-date personal data corrected, updated or supplemented
If the personal data we have about you is incorrect, you have the right to have it corrected. You also have the right to supplement incomplete information with additional information that may be needed for the data to be correct.
When we have corrected your personal data, or it has been supplemented, we will inform those with whom we have shared your data (if applicable) if possible. Upon request, we will tell you with whom we have shared your data.
If you request to have information corrected, you also have the right to request that we limit our processing during the time we investigate the matter.
7.3 Right to have personal data deleted
In some cases, you have the right to have your personal data deleted, namely when:
1. the data are no longer needed for the purposes for which we collected them,
2. you withdraw your consent and there is no other lawful basis for the processing (if applicable),
3. the data is used for direct marketing and you deregister from it,
4. you object to its use based on our legitimate interest and we cannot demonstrate that our interest outweighs your interests and rights,
5. the personal data has been processed in violation of the law, or
6. deletion is required to fulfil a legal obligation.
If we delete personal data at your request, we will also inform those with whom we have shared your data (if applicable) if possible. If you ask us, we will also tell you who we have shared your information with.
7.4 Objection to our use
You have the right to object to the processing of personal data based on our legitimate interest. If you object to the processing, we will, based on your situation, evaluate whether our interests in processing the personal data outweigh your interests in the personal data not being processed for the specific purpose. If we cannot demonstrate that our interest outweighs your interests and rights, we will stop processing the personal data to which you object – provided that we do not need to use the data to establish, exercise or defend legal claims. If you object to the processing, you also have the right to request that we limit our processing during the time we investigate the matter.
You always have the right to object to, and unsubscribe from, direct marketing.
7.5 Right to withdraw your consent
You have the right to withdraw your consent for processing of your personal data at any time. You can withdraw your consent by contacting us.
Your withdrawal will not affect processing that has already been carried out.
7.6 Right to request restriction
Restriction means that the data is marked so that it may only be used for certain limited purposes. The right to limitation applies to:
1. when you consider the personal data to be inaccurate/incorrect and you have requested correction. If so, you can also request that we limit our use while we investigate whether or not the information is correct.
2. if the use is illegal but you do not want the personal data to be deleted.
3. when we no longer need the data for the purposes for which we collected it, but you need it to establish, exercise or defend legal claims.
4. if you object to the use. If so, you can request that we limit our use while we investigate whether our interest in processing your data outweighs your interests.
Even if you have requested that we restrict our use of your data, we are entitled to use it for storage, if we have obtained your consent to use it, to assert or defend legal claims or to protect someone’s rights. We may also use the information for reasons relating to an important public interest.
We will notify you when the restriction expires.
If we restrict our use of your data, we will also inform those with whom we have shared your data (if applicable) – unless it is impossible or too cumbersome. If you ask us, we will also tell you who we have shared your information with.
7.7 Right to data portability
If the processing is based on your consent or an agreement between us, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format and transfer them to another personal data controller ("data portability").
8. Contact
Wirelessworkforces AB is the primary point of contact for the data subject who wishes to exercise their rights and the main person responsible for providing information to data subjects, for the use of data where the data controller is WirelessWorkforces. You of course have the right to exercise your rights under the GDPR against each personal data controller mentioned in this privacy policy.
The identity and contact details of each data controller are listed below.
Wirelessworkforces AB is a Swedish legal entity with organization number 559164-9644, with the postal address Hult Åsens Väg 21, 436 45 Askim, Sweden, and visiting address Hult Åsens Väg 21, 436 45 Askim.
9. Changes to this Privacy Policy
We reserve the right to change this privacy policy. We will notify you of any changes by posting the updated Privacy Policy on our website (including clarification of updates). If we make any material changes to our privacy policy, we will send a notification by email. Contact us if you have any questions about the privacy policy or how we process your personal data.
